Reply Drafting with the Right Tone

Draft AI-assisted CX replies that sound like your brand and hold up in the moments that matter — a 4-preset tone library (professional, friendly, concise, empathetic), the 5-step de-escalation sequence (acknowledge, empathize, own, action, check-in), the translation discipline that protects apologies in languages no one on the team speaks, and the three-tier human-review matrix that draws the line between what AI ships alone, what humans edit, and what humans write from scratch.